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HID DigitalPersona

HID DigitalPersona
Formerly Crossmatch

Overview

What is HID DigitalPersona?

HID DigitalPersona (formerly Crossmatch) provides a comprehensive multi-factor authentication solution. The vendor’s value proposition is that their solution frees users from cumbersome login activities while making it easy for an IT Team to secure access to their networks, data and…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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HID DigitalPersona

$3.75

On Premise
per user per month

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is HID DigitalPersona?

The HID DigitalPersona multi-factor authentication software offers a new way to provide authentication services to users. Whereas traditional 2FA/MFA solutions are stuck on “what you have/what you know”, DigitalPersona leverages an array of authentication methods to access public and corporate network resources. Enterprise users can gain access to their cloud applications, such as Microsoft 365, VPNs, corporate networks, Windows desktops, and Citrix applications . Consumers can confirm their identity and authenticate transactions.

Balancing security and usability, HID DigitalPersona boasts one of the widest arrays of authentication factors in the industry. This includes one-time passwords, mobile-based push, smartcards, security keys, risk- and context-based methods, and biometrics, such as fingerprint, face, and behavioral keystroke.

HID DigitalPersona Competitors

HID DigitalPersona Technical Details

Deployment TypesOn-premise
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesMost Countries except companies included in US Embargo

Frequently Asked Questions

HID DigitalPersona (formerly Crossmatch) provides a comprehensive multi-factor authentication solution. The vendor’s value proposition is that their solution frees users from cumbersome login activities while making it easy for an IT Team to secure access to their networks, data and applications.

The Okta Identity Cloud and Imprivata OneSign are common alternatives for HID DigitalPersona.

Reviewers rate Usability and Support Rating and Implementation Rating highest, with a score of 9.

The most common users of HID DigitalPersona are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(173)

Attribute Ratings

Reviews

(1-9 of 9)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
HID DigitalPersona helps me secure my computer Login and access to various work applications in a convenient way.
I Just touch the DigitalPersona reader with my finger to log in to my computer instead of entering a password each time . My fingerprint is scanned ,compared to the data stored and if they match access is granted. Compared to remembering and typing a complicated password, this is quicker and more secure.
Some business apps occasionally require Multi-factor Authentication in addition to my password for added security. I can use DigitalPersona as the second factor because it integrate with my daily use apps.
  • To make sure the fingerprint being scanned is authentic and not a spoof ( such as silicone or gelatin fake fingerprint), HID DigitalPersona's admin can add liveness detection, this provides an additional degree of security , particularly for applications that carry high risk, like access to financial data.
  • Fingerprint data is not stored by DigitalPersona on the system, rather than storing , it stores a mathematically derived template that is specific to our fingerprint but cannot be revered engineered, in the even of data breaches this makes it far more secure.
  • HID DigitalPersona frequently works with a variety of platforms and authentication standards, their seamless integration with current security systems and applications eliminates the need for complicated configuration or extra.
  • Due to physical injuries or specific medical conditions, fingerprint scanner are little challenging to use , a more inclusive technique like iris or facial recognition would be advantageous.
  • Wet, dry, or dirty finger can all have an impact on how well fingerprint scanner work, advance in sensor technology have potential to improve dependability in a variety of scenarios , guaranteeing steady operations despite minute differences in user's fingerprints.
  • Despite the good interoperability that HID DigitalPersona offers, there are extra configuration needed to integrate it with some legacy systems, Enhancing the ease of integration and guaranteeing smooth operations with greater variety of current security infrastructure would be advantageous.
When compared to typing in passwords, fingerprint scanning offers a much quicker and more convenient login process , our sales team securely access sales tools and customer data from any location, whether they are travelling , working remotely or in the office , due to fingerprint authentication, regardless of location this guarantees productivity and continuity. Resetting forgotten passwords is a frequent problem that can take up time for IT staff, HID DigitalPersona offers an authentication method that is more dependable and user-friendly, DigitalPersona helps the IT department reduce the number of support tickets related to passwords.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I can can easily manage user access rights and permissions, adding or revoking access as needed, which is crucial for maintaining data security. HID DigitalPersona offers robust biometric authentication, including fingerprint recognition, which provides a high level of security by verifying a user's unique physical characteristics. Biometric authentication is convenient as it eliminates the need to remember and manage complex passwords, leading to fewer login-related issues.
  • HID DigitalPersona excels in accurately verifying and authenticating users based on their biometric data, such as fingerprints, facial features, or iris scans.
  • HID DigitalPersona employs advanced encryption and security protocols to protect biometric data and ensure secure authentication.
  • HID DigitalPersona offers customization options, allowing us to tailor the solution.
  • Integrating HID DigitalPersona with existing systems and applications can be complex.
  • Expanding support for mobile biometrics, such as fingerprint recognition on smartphones and tablets, could extend the platform's convenience for users.
  • Modifying pricing structures and options to make the solution more cost-effective for organizations of all sizes and budgets.
HID DigitalPersona is highly suitable for securing access to corporate networks and systems. Our employees can use biometric authentication, such as fingerprint recognition, to log in securely. Helps in time tracking and attendance tracking also.
Ousama Bziker | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The HID DigitalPersona has helped our company authenticate network-based services. HID DigitalPersona has provided multiple methods to address corporate network solutions, and now we can access Cloud Applications like Microsoft 365. We have ironclad security with HID's products, which are used by thousands of organizations worldwide. The HID DigitalPersona's authentication includes one-time passwords, mobile-based push, smartcards, security keys, risk-and context-based methods, and biometrics such as fingerprint and face recognition.
  • It is user-friendly; even non-tech savvy people can benefit from HID's services.
  • Efficient when it comes to domain authentication.
  • Each person has a unique fingerprint, providing an extra layer of security.
  • It is not compatible with all browsers.
  • It is a little difficult to get in touch with tech support, but once you do, they are professional and helpful.
  • The ability to access more websites with saved passwords.
In my experience, HID DigitalPersona is well-suited for people who want to master domain authentication for their company. It provides us with multifactor authentication and biometric authentication, therefore security is always at the forefront of my mind. Another thing that I like about HID DigitalPersona is that it's extremely efficient when it comes to multifactor and biometric authentications.
Lisa Tolan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We currently use Digital Persona Altus in our enterprise environment with over 500+ computers and up to about 800+ users. We implement biometric (fingerprint) access for all computer authentication in the network and for some managed applications that require enhanced security measures. We are about to roll out token authentication for a few departments that are now requiring improved measures of secure access and authentication of users.
  • Biometric Authentication - easy to set up and manage. Simple to deploy and enrollment of users.
  • Managed Passwords - The ability to require specific applications to use two factor authentication or even fingerprint only is a very useful tool.
  • Software OTP - The new features of Altus including the OTP tokens - for use with your mobile phone app is particularly handy.
  • Licensing - We find that licenses are used or allocated for users that won't even use the Altus authentication, bring about wasted costs of excessive and unnecessary licensing.
  • The biggest con so far has been the inability for technical support or the Crossmatch company to provide specific compatible hardware to use with the smart card or proxy authentication. We have yet to find a compatible solution to implement this and their support has been useless so far.
Well suited for any office that handles any PII or sensitive data, as well as any office that performs cash handing or financial transactions. We strictly enforce biometric authentication for all Human Resources, Treasurer, Finance, Purchasing, and Collector offices within the county.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have used Digital Persona for almost a decade to manage security across our organization. We have found that the ability to integrate it into our Active Directory as well as industry-specific applications has allowed us to up our security, lessen support with respect to forgotten passwords, and worry less about shared passwords or allowing access to forbidden applications.
  • Strong passwords without increasing support load on IT Staff.
  • Flexible password requirements for different levels of authentication.
  • Doesn't integrate easily with all browsers.
  • Would like more biometric functionalities (facial recognition, etc.).
It works very well with a stable workforce with low to moderate turnover. Although user setup is relatively streamlined, Digital Persona wouldn't be nearly as effective in an environment with high turnover or many independent contractors requiring access to different applications and environments inside of the organization.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it as a single authentication software across the entire organization.
  • DigitalPersona provides fast and accurate support. When looking for a solution to a problem, their support team knows exactly who to engage with in order to give us our fastest results.
  • Because the software is encrypted in our Active Directory, changing out a user to a new workstation is simple. We just install the software, and then re-add the users finger prints. All of their passwords are safely and securely stored and come right back once the user is identified.
  • I tested the Altus product on the new Microsoft Surface keyboard with a finger print reader, and it does work.
  • DigitalPersona Altus can make their renewal process better. Last time we had to renew, we did not get a notification to renew, and actually had to reach out to Crossmatch after we tried to get support and found out we were out of warranty. We would have easily paid our renewal, if we knew that the expiration was coming.
In a Microsoft Windows Active Directory network that has users who log into various websites with ever changing passwords, DigitalPersona Altus makes it simple for the user to manage getting access with just a finger print.
Haris Michael | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
ResellerIncentivized
We needed a secure two-factor authentication solution that also didn't inhibit users access. We found that using DigitalPersona to allowed for two-factor authentication access to our corporate resources, while giving my users easy access to their desktops.
  • Speed of fingerprint recognition.
  • Ease of use for end users.
  • Multiple factors can be utilized for even the most secure needs.
  • Doesn't always recognize laptop fingerprint readers.
  • You constantly need to stay current especially if you are moving to Windows 8+.
  • Love to be able to unlock my laptop via iPhone proximity and Bluetooth.
It works well in financial and healthcare scenarios. It becomes harder in a BYOD environment or high turnover as they enrollment process must have someone on staff trained.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Digital Persona Altus is used only among Sixth Judicial Circuit Court Judges and Technology Office Department. Our Judges constantly roam between,over 50, courtrooms and DP Altus automates their signing to Courtroom PC very quick and secure. They mainly use finger print reader. They can register to Websites those require password authentication with Password Manager so they don't have to remember. This process makes everyone's live much easy and simpler. We are extremely happy and we recommend Digital Persona Altus to anyone for their business or personnel use.
  • Digital Persona Altus is secure, practical, convenient, reliable.
  • Could it be incorporated to touch screen keyboard?
As far as I am concerned, it is well suited anywhere it is implemented. The only the concern is if the licensing is simpler, one license for all the offered futures. The user stand point, we don't have to count if or how many licenses we used or left.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use it in our department to authenticate to computers and applications. It makes it much easier to switch between users on machines that are shared.
  • Forces a log off and log on if the fingerprint scanned doesn't belong to the person currently authenticated to windows.
  • Helps reduce mistyped passwords.
  • Service could be improved. I almost always have to be bumped to engineering and I feel forgotten about.
  • Announcements for updates are non-existent.
I find that hosted Citrix applications struggle with templates.
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